Terms and Conditions

Terms and Conditions

Effective from 6 November 2026.

1. Seller

The JV Parts online store is operated by Pohjola Performance Oy
Business ID: 3583237-6
Kenttäläntie 46, 99690 Vuotso, Finland
Customer service, pickup and returns: Högberginhaara 3 C, 04360 Tuusula, Finland
Phone: +358 10 406 8400
Email: jvparts@jvautopalvelu.fi

These terms apply to quote requests sent through the jvparts.fi online store and to purchases made on the basis of them. By accepting a quote, the customer accepts these terms.

2. Products and product information

We sell car parts and accessories, especially for American cars, pickups and SUVs. We aim to keep product information, images and fitment data up to date, but images are indicative and the product may differ in appearance.

Fitment: The customer is responsible for ensuring that the ordered part fits their vehicle. Please use the vehicle selector and check the part number. If you are unsure, add your registration number or VIN to the quote request and tick the fitment check, and we will check the fitment before sending the quote. We recommend that parts are installed by a professional.

3. Prices

Prices are in euros and include VAT (25.5%) unless VAT-free business sales have been expressly confirmed in the quote (section 9). Delivery within Finland costs €14.99 (VAT included). Delivery of large and heavy items (e.g. body panels, bumpers, wheels, radiators, springs, axles and transmissions) costs €39.90 (VAT included); the product page shows which fee applies. Pickup in Tuusula is free of charge. We reserve the right to change prices. An obviously incorrect price shown in the store (e.g. due to a technical error) is not binding on us; the final price is always confirmed in the quote.

4. Quote requests, quotes and formation of contract

For now, all orders placed through the online store are handled as free, non-binding quote requests. Prices and delivery charges shown in the quote request are estimates.

1. We check product availability and, if you have provided your registration number or VIN, the fitment of the parts.
2. Within 1–2 business days we email you a quote stating the final price, delivery cost and estimated delivery time. The quote is valid for 7 days.
3. You can accept or decline the quote by replying to the email. Declining the quote, or not replying to it, costs you nothing.
4. Once you have accepted the quote, we email you a payment link.
5. The contract is formed when payment has been received. The price stated in the quote applies. If payment has not been received within the validity period of the quote, the quote lapses at no cost to you.
6. We ship your order, or make it available for pickup in Tuusula, once payment has been received.

5. Payment

An accepted quote is paid via a payment link that we send by email. The payment link supports the payment methods offered by the payment service provider, such as card payment. The payment service provider’s terms apply to the payment. Orders can also be collected free of charge by arrangement from our pickup point (JV Autopalvelu, Högberginhaara 3 C, 04360 Tuusula, Finland).

6. Delivery

The delivery time depends on the warehouse the product is shipped from. We state the estimated delivery time for your order in the quote before payment.

• From our Finnish warehouse: 1–3 business days
• From our central warehouse: 4–7 business days
• From the US warehouse: from 7 business days. Delivery times vary by product, and a more precise delivery time is given in the quote.
• Availability on request (item not in supplier stock): from 21 business days. We confirm availability and delivery time before sending the quote.

Delivery times are counted from receipt of payment. We will inform you if a delivery is delayed. We deliver to Finland. Business deliveries to other EU countries are agreed by quote, requested through the store with an approved EU business account or by email. EU business orders are always dispatched from Finland to another EU country. The delivery method and costs are stated in the quote. Finnish delivery rates do not apply to EU deliveries.

Please inspect the shipment on receipt. If the package is damaged, ask the carrier to record the damage and notify us promptly.

7. Right of withdrawal (consumers)

Consumers have the right to cancel an online order within 14 days of receiving the product. Please notify us of the cancellation clearly by email or phone, stating the order number, your name and the products to be returned.

Return the product no later than 14 days after notifying us of the cancellation to JV Parts / Pohjola Performance Oy, Högberginhaara 3 C, 04360 Tuusula, Finland, unless otherwise agreed. The customer bears the cost of the return.

We will refund the price of the product and the original delivery costs (based on the cheapest delivery method) within 14 days of the cancellation notice. We may withhold the refund until we have received the product back. The refund is made using the same payment method as the original purchase.

The product must be unused and, where possible, in its original packaging. The customer is liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. For example, an installed, soiled or damaged part may lose some or all of its value.

The right of withdrawal does not apply to products made or modified to the customer’s individual specifications.

8. Defects and complaints

If a product is defective or does not match the order, please notify us within a reasonable time of discovering the defect. Consumer customers are covered by the liability provisions of the Finnish Consumer Protection Act. We will repair the defect, deliver a non-defective product or refund the purchase price in accordance with the law. Any manufacturer’s warranty applies under the manufacturer’s terms and does not limit the consumer’s statutory rights.

We are not liable for damage resulting from incorrect installation, misuse of the product, or installation of the product in a vehicle it does not fit.

9. Business customers

VAT-registered businesses and resellers in another EU country may purchase goods as a VAT-free intra-Community supply where the legal conditions are met. Customers must provide their company details and valid VAT number in their customer account. We verify the VAT number, company details and shipping route before confirming the VAT treatment in the quote. Providing a VAT number or having a business account approved does not by itself entitle the customer to VAT-free purchases. Exports outside the EU are handled separately.

Business customers do not have a statutory right of withdrawal. Returns are agreed case by case. Our liability to business customers is limited to the purchase price of the product and does not cover indirect damages.

10. Force majeure

We are not liable for delays or failure to deliver caused by circumstances beyond our control, such as natural events, strikes, transport disruptions or supplier delivery problems.

11. Disputes

We aim to resolve any disputes primarily through negotiation. Consumers can seek help from the Finnish consumer advisory service (kkv.fi) and refer the matter to the Consumer Disputes Board (kuluttajariita.fi). Consumers may also bring an action in the district court of their place of residence. Otherwise, disputes are settled in the District Court of Itä-Uusimaa. Finnish law applies to the contract.

12. Changes to these terms

We may change these terms. The terms in force when the quote is accepted apply to the purchase.