Privacy Policy
EU General Data Protection Regulation (2016/679). Updated 5 November 2026.
1. Data controller
Pohjola Performance Oy (JV Parts)
Business ID: 3583237-6
Kenttäläntie 46, 99690 Vuotso, Finland
Customer service, pickup and returns: Högberginhaara 3 C, 04360 Tuusula, Finland
Phone: +358 10 406 8400
Privacy enquiries: jvparts@jvautopalvelu.fi
2. What data we process
- Contact details: name, address, phone number, email address
- For business customers, also the company name, Business ID or equivalent company registration number, and any VAT number provided
- Order and delivery details: products purchased, prices, delivery method, order history
- Payment details to the extent the payment provider passes them to us (we do not store card details)
- Customer account data: username and password hash, saved vehicles (“Garage”), wishlist
- Customer service messages and enquiries
- Technical data: IP address, browser information and cookies according to your cookie settings
3. Purpose and legal basis
- Processing orders, delivery and customer service – performance of a contract
- Accounting and taxation – legal obligation
- Managing the customer relationship and developing our service – legitimate interest
- Marketing messages – consent, which you can withdraw at any time
- Analytics and marketing cookies – consent via the cookie banner
4. Where we get the data
We receive the data from you when you place an order, register or contact us, and from payment and delivery providers while your order is processed. EU VAT numbers are checked using the European Commission’s VIES service.
5. Disclosures and processors
We do not sell personal data. We share data only as necessary to fulfil your order or when required by law:
- with our supplier (EU), which ships products from its warehouse – delivery details
- with carriers – delivery details
- with the payment link / payment service provider – data needed to process the payment
- with our web hosting and maintenance provider (GoDaddy)
- with authorities where required by law
6. Transfers outside the EU/EEA
Some of our service providers (e.g. hosting) may process data outside the EU/EEA, such as in the United States. Such transfers are based on the European Commission’s standard contractual clauses or the EU–US Data Privacy Framework.
7. Retention
We keep data only for as long as necessary. Accounting records are kept as required by the Finnish Accounting Act (vouchers for 6 years and financial statements for 10 years from the end of the financial year). Customer account data is kept until you delete your account or ask us to delete it. Marketing data is deleted when you withdraw your consent.
8. Cookies
We use strictly necessary cookies for the store to work, such as the shopping cart, login and language selection. We use analytics and marketing cookies only with your consent. You can change your cookie preferences at any time in the site’s cookie settings.
For analytics we use Google Analytics and Microsoft Clarity. Clarity shows anonymously how the site is used (clicks, scrolling and movement on the page), and anything typed into forms is masked. We also use the cookieless Koko Analytics visitor counter, which does not store personal data.
9. Your rights
You have the right to access your data and to request its rectification or erasure, restriction of processing or data portability. You may object to processing based on legitimate interest and withdraw any consent you have given. Please send requests to the contact details in section 1. You also have the right to lodge a complaint with the Office of the Data Protection Ombudsman in Finland (tietosuoja.fi).
10. Security
The store connection is encrypted (HTTPS). Only those who need personal data for their work have access to it. Systems are protected with usernames and passwords.
11. Changes
We may update this policy. The current version is always available on this page.